1. Definitions

• 'Client' refers to any business, organization, or entity utilizing our services.
• 'Services' include A-Z Voice Termination, SIP Trunking, and Virtual Numbers, as described in Section 2.
• 'Agreement' refers to any signed contracts or additional terms entered into between InnovateVoice LLP and the Client.
• 'Force Majeure' refers to any unforeseen event beyond reasonable control, such as natural disasters, government regulations, or power failures.

2. Company Details

• Legal Name: InnovateVoice LLP
• Locations:
  • UK Address: 71-75 Shelton Street, Covent Garden, London, W2C 2KG, UK
  • US Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, US
• Contact Information:
  • General Inquiries: info@innovatevoice.com
  • Disputes: dispute@innovatevoice.com

3. Services Offered

• A-Z Voice Termination: Termination of voice traffic over CLI, CC, and TDM routes.
• SIP Trunking: Direct Inward Dialing (DID) capabilities and scalable voice solutions.
• Virtual Numbers: Local and international numbers for business communications.

4. Service Availability and Use

• Service Availability: While we strive to ensure continuous and reliable service, interruptions may occur due to network maintenance, upgrades, or external factors.
• Prohibited Activities:
  • Fraudulent or malicious activities.
  • Violation of telecommunications laws or regulations.
  • Reselling services to unauthorized parties.

5. Payment and Billing

• Payments must be made via wire transfer to the account specified in the Agreement.
• Billing Cycle: Defined in the signed agreement and may vary based on the Client's preferences (e.g., prepaid, postpaid, monthly).
• Late Payments:
  • A grace period may apply, subject to the Agreement.
  • Beyond the grace period, late payments will incur penalties, including potential interest charges or service suspension.
• Refund Policy: Refunds are not provided unless explicitly agreed upon in the signed Agreement.

6. Credit Terms (if applicable)

• Credit limits may be offered to qualifying clients based on prior agreement.
• Clients must maintain their accounts within the approved credit limits. Failure to comply may result in service restriction.

7. Termination and Suspension

• Termination by Us:
  • Non-payment or delayed payment without prior notice.
  • Use of services for prohibited activities.
  • Breach of these Terms or the Agreement.
• Termination by Client:
  • The Client must provide a 30-day written notice for termination.
• Post-Termination:
  • Outstanding invoices must be settled immediately.
  • Access to services will cease upon termination.

8. Service Level Agreement (SLA)

• Uptime Guarantee: We aim to achieve at least 99.9% uptime for all services, excluding maintenance windows or force majeure events.
• Reporting Issues:
  • Service issues must be reported to support@innovatevoice.com
  • Response times will be prioritized based on severity.
• Compensation: Service disruptions may entitle the Client to service credits as outlined in the Agreement.

9. Confidentiality

• Business plans.
• Customer data.
• Financial information.

10. Privacy and Data Protection

• Data Collection: We collect and process data only for operational purposes.
• Compliance: All data processing complies with relevant privacy laws, including GDPR and CCPA.
• Third-Party Sharing: Client data will not be shared with third parties without explicit consent, except as required by law.

11. Intellectual Property

• InnovateVoice LLP retains ownership of all proprietary software, tools, and trademarks used to deliver services.
• Clients are prohibited from copying, reverse-engineering, or redistributing our intellectual property.

12. Dispute Resolution

• Disputes will be governed by the laws of the jurisdiction applicable to the Client's location:
  • UK Clients: Governed by the laws of London, UK.
  • US Clients: Governed by the laws of Florida, US.
• Both parties agree to attempt mediation or arbitration before resorting to litigation.

13. Indemnification

• Misuse of our services.
• Violations of telecommunications laws or third-party agreements.

14. Amendments and Updates

15. Miscellaneous Provisions

• Force Majeure: InnovateVoice LLP is not liable for delays or interruptions caused by events beyond its reasonable control.
• No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of rights.
• Entire Agreement: These Terms, along with any signed Agreement, constitute the entire understanding between the parties.